Client Experiences
What Our Clients Say
Employers and employees across Penang and Malaysia share their experience navigating employment matters with Bakti Law's support.
← Back to HomeA Track Record Built on Careful Work
Since 2014, Bakti Law has supported employers and employees across three focused practice areas in employment and labour law.
Client Testimonials
These reflections come from clients who engaged Bakti Law across different employment situations — from contract drafting to Industrial Court proceedings.
"We needed employment contracts drafted from scratch when we crossed the 30-employee mark. The team at Bakti Law worked through our specific operational requirements methodically. The tracked changes format made it easy for our management to understand what had changed and why each clause was worded the way it was."
"I was facing a constructive dismissal situation and felt quite lost about my options. The case merit assessment at the beginning was particularly helpful — it gave me a realistic picture of where things stood before I committed to the process. The representation at the Industrial Court was composed and well-prepared throughout."
"Our company needed a proper disciplinary and grievance framework — something that would hold up if challenged and also be practical for our supervisors to apply. The policy development engagement was thorough. The stakeholder interviews surfaced issues we hadn't fully anticipated, and the management briefing session was well worth the time."
"We engaged Bakti Law when we were expanding and needed our employment agreements reviewed against EA 1955 requirements. The advisory notes were detailed without being overwhelming — practical guidance I could pass directly to our HR team. Turnaround was as stated and the fee was clearly outlined from the start."
"My retrenchment situation involved a dispute over the calculation of my termination benefits. What I appreciated most was that the initial assessment was candid — they told me clearly what was reasonable to pursue and what wasn't. The conciliation process moved better than I expected, and I felt the representation was calm and factual."
"After a workplace harassment incident exposed gaps in our existing policies, we needed more than just a policy document — we needed something our team leaders could understand and apply. The consultative approach Bakti Law took, including the interviews with department heads, meant the final handbook actually reflected how our organisation operates."
Selected Engagement Summaries
Three anonymised outlines illustrating how different employment situations have been approached across Bakti Law's three service areas.
A multinational subsidiary operating in Penang needed its headquarters-issued employment template adapted for Malaysian law — particularly around termination notice, probation structure, and statutory leave entitlements under EA 1955.
Bakti Law conducted a clause-by-clause comparison against EA 1955 and IRA 1967 requirements. Advisory notes accompanied each tracked change, explaining the legal basis and the practical effect for the client's HR team.
A compliant, customised employment agreement was finalised within 8 working days across two review rounds. The client adopted it as a standard template for all Malaysian hires, with version notes retained for future audits.
A retail chain with 45 employees had no formal disciplinary or grievance framework. Following an internal complaint, management recognised that proceeding without documented procedures created significant exposure under the Industrial Relations Act.
The engagement included stakeholder interviews with store managers and HR staff. Bakti Law drafted a complete employee handbook covering disciplinary procedure, grievance handling, harassment prevention, and leave entitlements, with one revision round following management review.
A complete HR policy set was delivered in 4.5 weeks. The management briefing session gave team leaders confidence in applying the procedures, and the company was able to resolve the existing complaint through its own newly adopted grievance process.
A former senior executive filed an unfair dismissal claim at the Industrial Court following termination during a company restructuring. The employer contended the role had been made redundant; the claimant alleged the process was procedurally flawed.
Bakti Law conducted a case merit assessment, reviewed correspondence and HR records, and prepared detailed written submissions addressing retrenchment procedure under Malaysian law. The firm attended conciliation sessions and represented the client at the hearing.
The matter was resolved at conciliation stage with a mutually agreed settlement. The client received clarity on their entitlements before committing to the process, which shaped the approach to negotiation throughout.
Professional Standing
Bakti Law operates within the professional framework governing legal practice in Malaysia, with a focus maintained on employment and labour law.
Contact Information
Jalan Sultan Ahmad Shah
10050 George Town, Penang
Saturday: By appointment only
Sunday & Public Holidays: Closed
Speak with Our Team
If you have an employment matter you would like to discuss — whether as an employer reviewing your contracts and policies or as an employee navigating a workplace situation — we welcome an initial inquiry.
Make an EnquiryReady to Discuss Your Employment Matter?
Employment law questions benefit from early attention. Bakti Law's team is available to consider your situation and outline what a structured engagement might involve.