Terms & Conditions

1. Definitions

In these Terms, the following words carry the meanings assigned:

• "Bakti Law" — the legal practice operating as Bakti Law, Suite 8-2, Menara Northam, Jalan Sultan Ahmad Shah, 10050 George Town, Penang, Malaysia.
• "Website" — the website accessible at https://baktilaw.biz/ and all associated pages.
• "User" — any individual accessing the Website or communicating with Bakti Law.
• "Services" — employment contract review and drafting, workplace policy development, and labour dispute advisory and representation services provided by Bakti Law.
• "Engagement Letter" — the formal document setting out the scope and terms of a specific legal services engagement.
• "Content" — text, images, documents, and other material published on the Website.

2. Acceptance of Terms

Access to and use of this Website constitutes acceptance of these Terms. If you do not agree with any part of these Terms, you should not use the Website.

Use of the Website or submission of an inquiry through the contact form does not create a solicitor-client relationship. Such a relationship is established only upon mutual execution of an Engagement Letter and receipt of any agreed initial payment.

You must be at least 18 years of age and legally capable of entering into binding agreements to engage Bakti Law's services.

3. Nature of Website Content

The content published on this Website is for general informational purposes only. Nothing on this Website constitutes legal advice or creates any professional obligation on the part of Bakti Law. Employment and labour law matters are fact-specific, and general information should not be acted upon without obtaining advice tailored to your particular circumstances.

Bakti Law makes reasonable efforts to keep content current and accurate but does not warrant that information on the Website reflects the most recent state of Malaysian law at any given time.

4. Service Description

Bakti Law provides the following legal advisory services in Malaysia:

• Employment Contract Review & Drafting — reviewing or preparing employment agreements compliant with the Employment Act 1955 and Industrial Relations Act 1967, including two review rounds and advisory notes. RM 700 per engagement; turnaround within 7–10 working days.
• Workplace Policy Development — consultative development or overhaul of HR policies including disciplinary, grievance, and leave frameworks, aligned with Malaysian labour legislation. RM 1,600 per engagement; delivered within four to five weeks.
• Labour Dispute Advisory & Representation — advisory and representation services for Industrial Court or Department of Labour proceedings, including merit assessment, submission preparation, and hearing representation. RM 2,900 per engagement; duration subject to court scheduling.

Exact scope, deliverables, and fees for each engagement are confirmed in a written Engagement Letter prior to commencement.

5. Fees and Payment

Fees are denominated in Malaysian Ringgit (RM) and are as stated on this Website or as agreed in the Engagement Letter. Quoted fees apply to standard scope engagements as described. Matters requiring additional work beyond agreed scope will be discussed with the client before additional fees are incurred.

Payment terms, including the timing and method of payment, are specified in the Engagement Letter. Bakti Law accepts bank transfer as the standard payment method. Receipts will be issued upon payment.

Fees are not refundable once work has commenced, except as set out in the Engagement Letter or where Bakti Law has not delivered the agreed services.

6. User Responsibilities

When using this Website or engaging Bakti Law's services, you agree to:

• Provide accurate, complete, and current information when making an inquiry or instructing us
• Inform Bakti Law promptly if any information you have provided changes
• Use the Website only for lawful purposes
• Not attempt to circumvent the security or functionality of the Website
• Not submit content that is false, defamatory, offensive, or infringing of third-party rights

7. Prohibited Uses

You may not use this Website to:

• Transmit unsolicited commercial communications
• Attempt unauthorised access to any part of the Website or its systems
• Use automated tools to scrape, extract, or index Website content without consent
• Impersonate another person or entity
• Engage in conduct that could damage the reputation or operations of Bakti Law

8. Intellectual Property

All content on this Website — including text, design elements, logos, and document templates made available for download — is the intellectual property of Bakti Law or used with appropriate authorisation. You may not reproduce, adapt, distribute, or commercially exploit any Website content without prior written consent from Bakti Law.

You are permitted to print or save pages from this Website for your personal, non-commercial reference only.

9. Confidentiality

Information you share with Bakti Law in the context of a legal engagement is treated as confidential in accordance with our professional obligations under Bar Council Malaysia guidelines. Bakti Law will not disclose client information to third parties except as required by law, court order, or with your express consent.

The confidentiality obligation does not apply to information that is or becomes publicly available other than through a breach of this obligation by Bakti Law.

10. Disclaimers

This Website and its content are provided on an "as is" basis. Bakti Law does not represent or warrant that:

• The Website will be continuously available, error-free, or free from viruses
• The general information on the Website is complete, current, or applicable to any specific situation
• Any particular outcome will result from engaging our services

Employment and labour law matters are subject to evolving legislation, tribunal decisions, and fact-specific analysis. Results in any matter depend on its particular circumstances and cannot be predicted in advance.

11. Limitation of Liability

To the extent permitted by Malaysian law, Bakti Law's liability in connection with any claim arising from use of this Website or our services is limited to the fees actually paid by you for the specific engagement to which the claim relates.

Bakti Law is not liable for indirect, consequential, or special losses arising from use of the Website or reliance on its content, including loss of business, loss of income, or reputational harm.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded under Malaysian law.

12. Termination of Engagement

Either party may terminate a legal services engagement by giving written notice, subject to the terms set out in the Engagement Letter. Upon termination:

• Fees for work completed up to the date of termination remain payable
• Bakti Law will provide a reasonable handover of documents and matter status
• Any confidentiality obligations continue to apply

Bakti Law may decline to act or may cease acting in a matter where required by professional conduct rules or applicable law.

13. Dispute Resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from use of the Website or an engagement with Bakti Law shall first be addressed through direct written communication to [email protected]. If the dispute is not resolved within 30 days of written notification, it may be referred to the courts of Malaysia, with the parties agreeing to the non-exclusive jurisdiction of the courts in Penang.

14. General Provisions

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

Entire Agreement

For legal services engagements, these Terms are supplemented by the Engagement Letter, which together constitute the entire agreement between the parties for the services described therein.

No Waiver

Failure by Bakti Law to enforce any provision of these Terms on any occasion does not constitute a waiver of its right to enforce that provision on any other occasion.

Assignment

You may not assign any rights or obligations under these Terms without Bakti Law's prior written consent.

15. Changes to These Terms

Bakti Law may update these Terms from time to time. Changes will be published on this page with a revised "Last Updated" date. Continued use of the Website following the publication of updated Terms constitutes acceptance of those changes.

16. Contact

For questions about these Terms or to raise a legal concern, please contact:

• Email: [email protected]
• Post: Bakti Law, Suite 8-2, Menara Northam, Jalan Sultan Ahmad Shah, 10050 George Town, Penang, Malaysia
• Telephone: +60 4-2638 1745